For the interval January to March this 12 months, the Regulated Industries Fee (RIC) obtained a complete of 660 complaints from T&TEC and WASA clients.
In its Quarterly Complaints Report revealed on June 4, the RIC stated that of this determine, 402 points have been resolved whereas 258 remained unresolved.
The fee has suggested nonetheless, that it could possibly solely course of complaints which were first filed with the service supplier as laid out in Section 53 (4) of the RIC Act.
The RIC has additionally suggested that in case your grievance is unresolved, you possibly can take the next steps:
- Full and submit the RIC’s on-line complaint form
- Telephone in your grievance by way of the RIC’s toll-free quantity 800-4RIC
- Submit your grievance by way of e-mail [email protected]
- Go to the RIC’s workplace at #88 Queen Janelle Commissiong Road, Port of Spain
- Message the RIC’s social media pages.
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