PRESS RELEASE
CHICAGO — Motorola Solutions (NYSE: MSI) right now kicked off Summit 2025, its premier know-how customers convention, by asserting it’s extending the capabilities of Assist, its public security AI, to extra folks in additional roles—from dispatch to investigations—to assist prioritize what’s most vital. The corporate will allow all public security companies with a complimentary starter version of Help Chat, a safe, CJIS-compliant AI chat assistant that connects customers conversationally to their company’s knowledge, procedures and case historical past.
“We’re making an company’s knowledge accessible and actionable to its workers to a complete new customary,” stated Mahesh Saptharishi, govt vp and chief know-how officer at Motorola Options. “With Help Chat, any function inside a public security company – whether or not on the entrance traces or within the again workplace – can now converse with their knowledge in a safe atmosphere. As companies advance and undertake extra Help capabilities all through their software program, Help turns into exponentially extra helpful in accelerating workflows and confirming knowledge accuracy.”
Prioritizing human focus, effort and efficacy
About 3,600 of 6,000 U.S. public security answering factors (PSAPs) already depend on Motorola Options’ 911 command heart software program, which gives the flexibility to make use of Help for name transcription, translation, resolving non-emergency calls and accelerating duties for quicker dispatch. Now, Motorola Options is increasing Help capabilities throughout its portfolio into computer-aided dispatch (CAD) and data software program.
Help can current real-time radio transcripts and metadata, like addresses. It helps dispatchers in taking quicker actions, equivalent to figuring out the context of “automotive crash” and prepopulating a dispatch incident that recommends sending an ambulance to the placement. In data administration, AI options enable officers to shine and proofread their narratives for accuracy towards different incident video, radio audio and CAD knowledge. Investigators and crime analysts can even use Help to carry out deep analysis, equivalent to making a historic map of the placement of a automobile utilized in a criminal offense, all in a CJIS-compliant atmosphere.
“Help streamlines emergency response, taking stress off our group,” stated JC Meyer, supervisor of know-how providers on the Division of Public Security in Lee County, Florida. “It automates routine duties and simplifies the steps that must occur in fast succession to successfully reply to an emergency, giving our group extra time and capability to be there for the particular person in want of assist.”
“AI just isn’t a discrete ingredient however the basis of our public security software program,” stated Saptharishi. “Consider Help as our merchandise’ central nervous system. It may possibly proactively help every consumer with role-specific data contextualized to the time, process, particular person and place. As companies consolidate data right into a single safe and personal repository by means of Chat, every new knowledge stream and supply they add with Help helps to extend the accuracy and usefulness of AI’s options.”
Surfacing helpful data for each function, when and the place it’s wanted
Help Chat is a conversational interface all through Motorola Options’ public security workflow purposes, the place Help helps to combine the suitable AI fashions, reliability, guardrails and safety into options that improve effectivity and enhance response occasions and outcomes. With Help Chat, customers can securely sort or make voice queries to look dispatch, data, proof knowledge and former case historical past, together with looking by means of movies and pictures. Businesses may even use AI to determine gaps in or enhancements to company insurance policies, equivalent to recommending new insurance policies primarily based on its personnel’s most frequent queries or trade teams’ evolving steerage.
“The crucial data first responders want is commonly buried beneath an avalanche of knowledge,” stated Saptharishi. “Help Chat builds bridges from uncooked data to available solutions.”
Help Chat combines a big language mannequin (LLM) with safe entry to an company’s information base, whereas implementing complete CJIS-compliant safeguards to maintain all knowledge inside an company’s managed atmosphere. Every company owns and controls their very own knowledge, and knowledge just isn’t shared with different companies.
Convening the trade as AI and cloud applied sciences remodel emergency response
Summit 2025 convenes one of many largest gatherings of public security and authorities know-how professionals for vital discussions on modernizing know-how and infrastructure. It options 400+ hours of thought management and know-how coaching throughout 20 content material tracks. Businesses attending Summit 2025 would be the first to make use of Help Chat fingers on, getting real-time expertise with how AI can match into their every day workflow. Comply with alongside at #MotoSolutionsSummit.
About Motorola Options | Fixing for safer
Security and safety are on the coronary heart of every part we do at Motorola Options. We construct and join applied sciences to assist defend folks, property and locations. Our applied sciences help public security companies and enterprises alike, enabling the collaboration that’s crucial for safer communities, safer colleges, safer hospitals and safer companies. Be taught extra about our dedication to innovating for a safer future for us all at www.motorolasolutions.com.
