The Jamaica Constabulary Power (JCF) is encouraging members of the general public to price their experiences after accessing companies at police stations throughout the island.
Assistant Commissioner of Police (ACP) Desmond Brooks, from the Inspectorate and Skilled Requirements Oversight Bureau, emphasised that the initiative is geared toward bettering service supply and making certain that the JCF meets public expectations.
“Some amenities function kiosks the place residents can present suggestions electronically, whereas others distribute brief questionnaires,” ACP Brooks defined. “These surveys embody easy score programs that permit us to collect each numerical scores and written feedback.”
He famous that the system is designed to be user-friendly, even for people who might battle with English. “The kiosks embody intuitive options like smiley faces and emojis, making it straightforward for everybody to take part,” he mentioned.
Talking on the Police Civilian Oversight Authority’s Citizen’s Nook Podcast, ACP Brooks highlighted that the suggestions helps the JCF establish particular areas for enchancment. The info collected is analyzed to evaluate satisfaction with companies, amenities, and even particular person officers at police stations.
Since implementing the surveys, the JCF has made important enhancements. ACP Brooks recalled that one main situation raised by the general public was the prolonged processing time for accident reviews. “Primarily based on that suggestions, we re-engineered the method of manufacturing police accident reviews, dramatically lowering turnaround instances,” he famous.
Submitting site visitors reviews has additionally change into extra environment friendly, with simplified varieties lowering the time spent dictating statements to officers.
“That’s the reason we ask for the service to be rated,” ACP Brooks mentioned. “ By listening to the general public, we will remove time-consuming steps and supply quicker, extra responsive service to deal with residents’ considerations.”
The JCF is urging all Jamaicans to benefit from the score system and supply sincere suggestions, because it continues to boost its service supply throughout the island.
