KINGSTON, Jamaica, Feb. 12, 2025: — ibex (NASDAQ: IBEX), a number one world supplier of enterprise course of outsourcing (BPO) and AI-powered buyer engagement expertise options, at this time introduced the appointment of Phil Taylor as Senior Vice President and Nation Supervisor for Jamaica. In his new position, Phil will report on to David Wilkerson, Government Vice President of International Operations, and can oversee the corporate’s operations and strategic initiatives in Jamaica.
Phil joined ibex two years in the past as Vice President of Operations and has since grow to be an integral a part of the group. With over 20 years of expertise within the contact heart {industry}, Phil has constructed a popularity for his people-first management model, dedication to excellence, and talent to develop high-performing, collaborative groups. Previous to becoming a member of ibex, he held management roles at TaskUs and Alorica.
“Phil is an distinctive chief with superb power and a ardour for empowering groups to thrive,” mentioned David Wilkerson. “We’re thrilled to see him tackle this expanded position and sit up for the continued success he’ll carry to our group, our purchasers, and our enterprise. Phil’s deep {industry} experience and unwavering dedication to operational excellence make him the best chief to proceed our development trajectory and strengthen our place as one of many prime BPOs in Jamaica.”
In his new position, Phil will give attention to championing worker growth, enhancing operations, fostering strategic partnerships, and fueling general development to ship distinctive outcomes for ibex and its rising roster of blue-chip purchasers.
“I’m honored and excited to tackle the nation chief position in Jamaica,” mentioned Phil Taylor. “ibex is an unimaginable group, and I’m proud to be a part of an organization that actually values and rewards its individuals, whereas delivering world-class innovation and repair excellence to its purchasers. I sit up for leveraging my expertise to construct on the superb agent-first tradition now we have at ibex and proceed to drive development in Jamaica.”
Past his skilled achievements, Phil is a devoted household man with a ardour for sports activities, journey, and music. An achieved musician, he incessantly performs the U.S. nationwide anthem at NBA and NFL video games alongside fellow musicians.
About ibex
ibex delivers modern enterprise course of outsourcing (BPO), good digital advertising, on-line acquisition expertise, and end-to-end buyer engagement options to assist corporations purchase, interact and retain worthwhile clients. At the moment, ibex operates a world CX supply heart mannequin consisting of roughly 30 operations services all over the world, whereas deploying subsequent era expertise to drive superior buyer experiences for most of the world’s main corporations throughout retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its numerous world group of over 30,000 workers along with industry-leading expertise, together with the AI-powered ibex Wave iX options suite, to handle almost 175 million essential buyer interactions, including over $2.2B in lifetime buyer income every year and driving a really differentiated buyer expertise. To be taught extra, go to our web site at ibex.co and join with us on LinkedIn.
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